Our Ownership and Standards

Photo Credit: Unsplash

At Season Co-op, our marketplace is truly member-owned and led by the very service providers who deliver for you. This cooperative model ensures that everyone has a stake in quality, integrity, and your complete satisfaction as our customer.

Member-Owned Cooperative

Owned by Service Providers
Each professional offering services or products on our platform holds equity in Season Co-op so you are directly dealing with the owners of the company.
Shared Vision and Values
Our members collaborate on decisions, fees, and growth strategies, aligning on transparency, community impact, and exceptional service.

Rigorous Vetting Process

Before joining, every provider undergoes:

Application Review
Submission of credentials, licences, certifications, and business history and can only be considered if recommended by an existing Co-Op member.
Background and Reference Checks
Verification of professional reputation, customer feedback, and compliance with local regulations.
Mystery Shopping Trials
Independent evaluators anonymously assess real-world service delivery against our quality standards to ensure you receive the best service, always.

Strict Terms of Engagement

All members agree to:

Transparent Pricing
No hidden fees, what you see at checkout is what you pay.
Prompt Communication
Respond to customer inquiries within 24 hours and honor agreed booking windows.
Quality Guarantee
Uphold our Money Back Guarantee: full refunds if service fails to meet vetted standards.
Ethical Conduct
Adhere to local laws, data-privacy regulations, and cooperative bylaws at all times.

Living Our Standards

Real Fair Ratings: We have a transparent rating system, where all reviews and ratings are published after a short time delay to ensure fair and verified feedback.
Real User Photos: See genuine examples of past work before you book.
Human Service: Direct, caring support via WhatsApp, phone, or social DM - no bots.
Guaranteed Quality: Our mystery-shopping results back every offering.

By owning and managing our platform ourselves, we ensure that every interaction reflects our shared commitment to excellence, fairness, and community. That’s the Season Co-op promise, rooted in cooperative ownership and enforced by strict standards you can trust.